Audit your existing communications

We'll review your existing internal and external communications, analyse the messages you are sending out (or not), review the tone and flag those that could be potentially losing you customers and causing gaps in service delivery.

Restructure your communications

We'll sit down with you, understand your communications objectives, and map out a clear communications workflow for every customer touchpoint.

We'll then rewrite your copy, add in new communication touchpoints where needed and write clear Standard Operating Procedures (SOPs) to ensure that your new communications system is followed internally by your staff.

Systemise and automate

In our workflow plan, we'll indicate where communications can be automated both for emails, SMS and posted letters so that your customers feel heard and understood. This will minimise the number of incoming communications your staff need to deal with, making your operations more efficient and resulting in happy customers whose expectations are met.

Contact us to book an exploratory meeting and start your journey to better communications and happier customers.